Terms And Conditions

Carpet Cleaning W9 Service Terms and Conditions

These Terms and Conditions set out the basis on which carpet and soft furnishing cleaning services are provided within the W9 area and surrounding locations. By booking or using our carpet cleaning services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the individual, business, or organisation requesting or receiving the carpet cleaning services.

Company means the carpet cleaning service provider supplying the services under these terms.

Services means carpet cleaning and any related or additional services agreed between the Company and the Client, including but not limited to rug cleaning, upholstery cleaning, and stain treatment.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract formed between the Company and the Client, incorporating these Terms and Conditions and any written quotation or confirmation of booking.

2. Scope of Services

The Company provides professional carpet cleaning services within W9 and nearby areas subject to staff and schedule availability. The exact scope of work will be as described in the quotation or booking confirmation, which may include vacuuming, stain and spot treatment, hot water extraction, dry cleaning methods, deodorising, and related cleaning processes.

The Company will exercise reasonable skill and care in delivering the Services. However, the outcome may vary depending on the age, condition, and type of carpet or fabric, as well as existing wear, fading, or previous treatments.

3. Booking Process

3.1 Bookings may be made through the Companys designated booking channels as advised on its main website or promotional materials. By placing a booking, the Client confirms that they are at least 18 years of age and legally capable of entering into a binding contract.

3.2 When a booking request is received, the Company will provide a quotation based on the information supplied by the Client, including type of property, approximate number of rooms or areas, carpet type, and any special requirements. Quotations are given in good faith but may be adjusted if the information provided is incomplete or inaccurate.

3.3 A booking is only confirmed when the Company issues a written or electronic confirmation specifying the date, time window, and price, and when any required deposit has been received. The Company reserves the right to refuse or cancel a booking where it reasonably believes it cannot provide the Services as requested.

3.4 The Client must ensure that accurate access details to the Premises are provided and that a responsible person is available to grant entry at the agreed time. Any delay caused by access issues may result in additional charges or a reduced service time.

4. Prices and Payments

4.1 All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless stated otherwise. The final price may depend on the actual size and condition of the carpets and soft furnishings at the Premises.

4.2 The Company may require a deposit or partial prepayment at the time of booking. The remaining balance, where applicable, is generally due on the day of service completion unless otherwise agreed in writing.

4.3 Accepted payment methods will be confirmed by the Company and may include card payments, bank transfers, or other commonly used payment methods. Cash payments may be accepted only if agreed in advance.

4.4 If payment is not received on the due date, the Company reserves the right to charge reasonable late payment fees and interest in accordance with applicable law. In the case of commercial Clients, the Company may also suspend further services until all overdue sums are paid.

4.5 Any additional work requested by the Client on the day of service that was not included in the original quotation may be charged at the prevailing rate and will require the Clients agreement before proceeding.

5. Client Obligations

5.1 The Client must provide safe and reasonable access to the Premises and to all areas where the Services are to be performed. This includes ensuring that stairways, entrances, and internal walkways are clear of obstacles.

5.2 The Client is responsible for moving breakable items, valuables, and light furniture where reasonably possible before the arrival of the cleaning technicians. The Company may, at its discretion, assist with moving certain items but accepts no liability for damage to items that should reasonably have been removed by the Client.

5.3 The Client must inform the Company of any existing damage, heavy staining, or particular concerns relating to the carpets or furnishings, as well as any known allergies, sensitivities, or specific health requirements that may affect the choice of cleaning methods or products.

5.4 The Client must ensure there is a functioning water and power supply at the Premises. Where parking permits, meters, or restricted access apply in the area, the Client is responsible for arranging suitable parking and for any associated costs unless otherwise agreed in advance.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by providing reasonable notice to the Company. Unless otherwise specified in a written agreement, at least 48 hours notice prior to the scheduled appointment time is required to avoid cancellation charges.

6.2 If the Client cancels with less than 48 hours notice, the Company reserves the right to charge a cancellation fee, which may be up to a reasonable percentage of the total booking value, to cover the cost of allocated staff time and scheduling.

6.3 If the Client fails to provide access to the Premises at the agreed time, or if the property is not in a suitable state for the Services to be carried out, the Company may treat this as a last-minute cancellation and apply the relevant cancellation fee.

6.4 The Company will use reasonable efforts to honour all confirmed bookings. However, it reserves the right to cancel or reschedule if staff are unavailable, if there are health and safety concerns, or in cases of events beyond its reasonable control. In such circumstances the Company will notify the Client as soon as practicable and offer a rescheduled appointment or a refund of any prepayments made for the cancelled appointment.

7. Service Limitations and Results

7.1 While the Company aims to achieve a high standard of cleaning, it cannot guarantee the removal of all stains or odours. Some stains may be permanent due to prior damage, chemical changes, or the age of the stain. Similarly, some odours may be embedded in underlying materials beyond the reach of cleaning processes.

7.2 The Client acknowledges that certain fabrics and carpet types are more delicate and may be susceptible to shrinkage, colour loss, or texture changes. The Company will identify and use appropriate cleaning methods, but the Client accepts that there are inherent risks with cleaning older, worn, or previously damaged materials.

7.3 Drying times can vary depending on temperature, ventilation, fibre type, and level of soiling. The Company may provide an estimated drying time but cannot guarantee exact times. The Client should ensure adequate ventilation to assist with drying and avoid walking on damp carpets where possible.

8. Liability

8.1 The Company will exercise reasonable care and skill in performing the Services. If the Client is dissatisfied with the standard of work, they must notify the Company within 24 hours of service completion, providing details and, where possible, photographs. The Company will have the opportunity to inspect the work and, where appropriate, to rectify any issues.

8.2 The Companys liability for any proven loss or damage shall be limited to the lesser of the cost of re-performing the Services or the actual direct loss suffered by the Client, subject to a maximum aggregate amount not exceeding the total price paid for the affected Services.

8.3 The Company will not be liable for any indirect, consequential, or purely economic losses, including but not limited to loss of profits, loss of business, loss of opportunity, or inconvenience.

8.4 The Company will not be responsible for damage arising from existing defects, wear and tear, loose joints, or pre-existing stains or damage that cannot be fully removed by cleaning. The Company will also not be liable for the effects of any treatments or cleaning products previously applied by third parties or by the Client.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded.

9. Health, Safety, and Access

9.1 The Company will conduct the Services in accordance with applicable health and safety requirements. The Client must inform the Company of any potential hazards at the Premises, such as loose floorboards, exposed wiring, or restricted access points.

9.2 The Client must ensure that children and pets are kept away from the immediate work area while cleaning is in progress and until carpets or furnishings are safe to walk on. Certain products may require a short period before they are completely safe for contact.

9.3 The Company reserves the right to withdraw its staff from any Premises if they reasonably believe that their safety is at risk, including due to aggressive behaviour, harassment, or unsafe conditions. In such circumstances, the booking may be treated as cancelled by the Client and the relevant cancellation terms will apply.

10. Waste Handling and Environmental Compliance

10.1 The Company will handle and dispose of waste materials arising from the Services in line with relevant waste and environmental regulations. This may include the proper containment and disposal of dirty water, used cleaning materials, and any associated waste products.

10.2 The Company will not remove general household waste or rubbish from the Premises. The Services relate solely to carpet and upholstery cleaning and any waste directly associated with that process.

10.3 Where applicable, the Company may use cleaning products designed to minimise environmental impact while maintaining effective cleaning performance. The Client should inform the Company in advance if they require specific eco-friendly products or have particular concerns in relation to chemicals.

11. Complaints and Disputes

11.1 If the Client has any complaint regarding the Services, they should contact the Company as soon as reasonably possible, setting out the nature of the issue and the date of service. Early notification allows the Company to investigate and seek an appropriate resolution.

11.2 The Company may, at its discretion, offer to re-clean affected areas, provide a partial refund, or propose another form of remedy where it is satisfied that the Service did not meet reasonable standards. Any such remedy will take into account the condition of the carpets or furnishings and any limitations explained to the Client before or during the Service.

12. Personal Data and Confidentiality

12.1 The Company will collect and process personal data of Clients only as necessary to manage bookings, deliver the Services, and meet legal requirements. Such data may include name, address, access information, and limited payment details handled via secure payment providers.

12.2 The Company will treat Client information as confidential and will not share it with third parties except as required to provide the Services, process payments, or comply with legal obligations.

13. Force Majeure

13.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, public health restrictions, or utility failures.

13.2 In such circumstances, the Company will use reasonable endeavours to inform the Client promptly and to reschedule the Services at a mutually convenient time.

14. Amendments to Terms

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will apply to new bookings from the date of publication or notification. Existing confirmed bookings will continue to be governed by the version of the terms that was in force at the time of booking, unless changes are required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of the Services.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire Agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.

16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.