Privacy Policy

Carpet Cleaning W9 Privacy Policy

This Privacy Policy explains how Carpet Cleaning W9 collects, uses, shares and protects personal data about its customers in the W9 area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and prospective customers who use or enquire about our carpet cleaning and related services in the W9 area, whether the interaction takes place online, by telephone, or in person.

Who We Are and Scope of This Policy

Carpet Cleaning W9 is a local carpet cleaning service provider operating in the W9 area. For the purposes of data protection law, Carpet Cleaning W9 is the data controller in respect of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed. This Privacy Policy covers all personal data we collect from customers and potential customers in connection with our services in the W9 area.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:

Identification and contact details: name, address, service address, and other basic contact information you choose to provide when making an enquiry or booking a service.

Service and booking information: details of the services you request, dates and times of appointments, access instructions, property type and relevant information about flooring and other surfaces that helps us prepare for cleaning.

Payment-related information: information required to process payments for our services. We do not store full payment card details when using third party payment processors. The payment data we hold is limited to transaction records and confirmation details necessary for accounting and audit purposes.

Communication records: information contained in messages, queries, complaints or feedback that you send to us, including the date, time and content of the correspondence and our responses.

Technical and usage information: if you contact us or learn about us through online channels, we may receive technical or usage data such as pages visited or forms submitted, to the extent this is necessary for handling your enquiry or improving our services.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may occur via telephone, online contact forms, or in-person conversations. We may also receive personal data indirectly if a third party, such as a landlord, letting agent, or family member, books our services on your behalf and provides your contact details or service address so that we can carry out the work.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so. Depending on the context, we may rely on one or more of the following lawful bases:

Contract: we process your personal data when it is necessary to enter into or perform a contract with you. This includes arranging appointments, providing cleaning services, communicating about your booking, and handling payments.

Legal obligation: we may process personal data where this is necessary for compliance with legal obligations, such as accounting, taxation, or responding to lawful requests from public authorities.

Legitimate interests: we process personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include improving our services, handling customer queries, preventing fraud, managing our business operations, and keeping basic records of past work for reference.

Consent: in limited situations, we may rely on your consent, for example, if we wish to send you certain types of promotional information not covered by our legitimate interests. Where processing is based on consent, you have the right to withdraw it at any time.

Purposes for Which We Use Personal Data

We use the personal data we collect for the following purposes:

To provide and manage services: arranging and delivering carpet cleaning and related services, confirming bookings, rescheduling appointments, and communicating practical details of the services.

To process payments and invoices: issuing invoices, receiving and recording payments, and maintaining records for accounting and financial reporting.

To respond to enquiries and support requests: answering your questions, managing complaints, and handling any after-service issues.

To manage our business: maintaining internal records of services delivered, analysing service demand in the W9 area, and improving our service quality and efficiency.

To comply with legal and regulatory requirements: keeping records as required by law and cooperating with regulatory authorities where legally obliged to do so.

Data Processors and Third Parties

In certain cases, we use carefully selected third party service providers that act as data processors on our behalf. They process personal data only in accordance with our instructions and only for the purposes described in this Privacy Policy. Categories of data processors may include:

Payment processors: to securely process your payments and manage financial transactions for our services.

IT and hosting providers: to host and maintain our systems and store data securely, including email and data storage services.

Administrative and accounting support: to assist with bookkeeping, invoicing, and financial records where necessary.

We require all data processors to implement suitable technical and organisational measures to protect your personal data and to process it only for the agreed purposes.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. The length of time we retain data may vary depending on the category of information:

Service and contact details related to bookings are generally kept for a period that allows us to respond to follow-up enquiries, manage any potential disputes, and maintain records of work completed in the W9 area.

Financial records, including invoices and transaction details, are retained for the period required by applicable tax and accounting laws.

Correspondence and complaint records are kept for a reasonable period to enable us to manage and improve our services and to demonstrate how we handled any issues raised.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be used to identify you.

Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include restricted access to systems, secure storage methods, and internal procedures for handling information. While we take reasonable steps to protect your personal data, no transmission of information can be guaranteed to be completely secure, and you provide information at your own risk.

International Transfers

Our primary operations are based in the W9 area and we aim to store personal data within the United Kingdom or other locations that provide an adequate level of data protection. If we use service providers that transfer personal data outside of the United Kingdom or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law.

Your Data Protection Rights

As a customer or prospective customer of Carpet Cleaning W9 in the W9 area, you have a number of rights in relation to your personal data, subject to certain conditions under data protection law:

Right of access: you have the right to request information about whether we hold your personal data and to receive a copy of that data.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: in some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restrict processing: you may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.

Right to object: you can object to certain types of processing, including processing based on our legitimate interests, where you believe your rights and interests outweigh our reasons for processing.

Right to data portability: where processing is based on your consent or a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it is transferred to another controller, where technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

Exercising Your Rights and Complaints

If you wish to exercise any of your rights or have questions about how we handle personal data, you can contact us using the contact methods you already use to reach Carpet Cleaning W9 for services. We may need to verify your identity before responding to certain requests to ensure your data is protected.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we are handling your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will apply to all Carpet Cleaning W9 customers in the W9 area from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.